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Reputation Management

Reputation Management and Customer Reviews

What do you see when you search for your business – both your brand name and your niche – in Google?

EXAMPLE:  Joe’s Plumbing (brand name) vs plumbers in Andover (generic).

Hopefully, some reviews with 4-5 gold stars.

If you don’t have customer reviews online, you’re losing business to your competitors that do. It’s that simple. And if you have reviews but they’re averaging 3 or fewer stars, people could be staying away in droves.

Google ranks local businesses according to many factors, but paramount among them is customer reviews. You must have them, you must keep them coming, and you must respond to them periodically – both the good and the bad – so that it looks like the lights are on at your business.

It’s a lot easier than you might think to capture those important reviews…let us show you how. Answer a few basic questions to see how we could get started.


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