The process of cultivating frequent customer reviews is the cornerstone of a successful local search strategy.
For every bad experience a customer has, they will tell TEN other people about it. But, for every good experience, they only tell one other person. That’s why as a small business owner, vigilance is key … you must know what’s being said about you online, and you need to know right away. Then, you’ll need to work to keep the positive reviews coming, while minimizing the adverse affects of any negative comments.
The dashboard lets you stay on top of what’s being said about your business. With Reputation Snapshot you’ll have access to:
Connect your dashboard to major rating and review sites like Yelp, Facebook, and Yahoo to pull in reviews that have been posted about your business. You’ll be alerted immediately when a new rating or review has been found by the software.
Easily see the full rating and review on the reported website with one click of the mouse, allowing you to reply or comment on recent customer reviews.
Monitor Customer Feedback, 24/7
Drive higher profits by connecting with your customers, while building a 5 star reputation online, monitoring your employee performance and thwarting potential negative reviews.
Customers are automatically sent an email with a unique tracking link that allows them to leave feedback quickly and easily online from their desktop or mobile device.
Using our Feedback Loop process, the customer enters their star rating . They then have the ability to leave a comment to review their recent experience with the business.
Software quickly captures feedback and directs customers to post the positive review online or flags a negative review for Immediate Attention by the business owner, allowing a quick resolution.
Our revolutionary Feedback Dashboard will help you improve your overall understanding of customer service based on recent and historical feedback that can be drilled all the way down to an individual employee or department level.
Positive reviews are heavily weighted and are a large contributing factor to your online ranking in search results. The more positive reviews your business can generate, the more likely additional customers will choose you! Started Today
Start generating customer feedback in just 5 minutes. Just $1 for our all-access 14-Day Trial